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How to Follow Up on Unpaid Invoices

How to Follow Up on Unpaid Invoices

As a service company, it’s essential to manage your cash flow effectively, and unpaid invoices can cause a significant impact on your finances. Following up on unpaid invoices is crucial to maintain a healthy business relationship with your clients and ensuring timely payments. In this article, we’ll discuss some tips on how to follow up on unpaid invoices and how Clerk Invoices for Jira can simplify your invoicing process.

  1. Send a friendly reminder: The first step in following up on unpaid invoices is to send a friendly reminder to your client. It’s possible that they might have forgotten or missed the invoice, and a simple reminder can help prompt them to make the payment. Ensure that your tone is polite and professional in your message, emphasizing the importance of timely payments.
  2. Make a phone call: If the reminder email does not get a response, consider making a phone call to your client. Speaking with them directly can help identify any issues they might be facing and provide a more personalized approach to the situation. Ensure that you keep a record of the conversation for future reference.
  3. Send a second reminder: If the phone call does not yield any results, consider sending a second reminder. In this message, you can be more assertive about the payment and set a clear deadline for the payment.
  4. Offer flexible payment plans: Flexible payment plans can be beneficial in situations where clients are unable to make a single payment for the full amount owed. This approach allows clients to pay in smaller installments over a period of time, which can help them manage their finances while also increasing the likelihood of eventually receiving full payment.
  5. Consider legal action: If all other attempts fail, consider taking legal action to recover the unpaid invoice. However, this should be the last resort as it can damage your business relationship with the client.

Using Clerk Invoices for Jira can save you time and effort in managing your invoices and following up on unpaid invoices. With customizable templates, you can create professional-looking invoices that reflect your brand and improve your business’s overall image.


In conclusion, following up on unpaid invoices is crucial for service companies to maintain a healthy cash flow. Use the tips mentioned in this article to effectively follow up on unpaid invoices. Additionally, consider using Clerk Invoices for Jira to simplify and automate your invoicing process. With its intuitive interface and powerful features, Clerk Invoices for Jira can help you manage your invoicing efficiently, allowing you to focus on growing your business.