Privacy Policy

Last updated: May 28, 2026.

This Privacy Policy describes how Hello Clerk, Inc. (“Hello Clerk”, “we”, “us”, or “our”) collects, uses, and protects personal information in connection with our website at https://helloclerk.io/ and the services we provide (collectively, the “Services”).

Hello Clerk, Inc. is a Delaware corporation with its principal place of business at 651 N Broad St, Suite 206, Middletown, DE 19709, USA.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information processed by Hello Clerk in the following contexts:

• Visitors to our website at https://helloclerk.io/;
• Individuals who contact us through our website, by email, or through other communication channels;
• Users who install, evaluate, or subscribe to our Services through the Atlassian Marketplace, with respect to their relationship with Hello Clerk as a vendor.

This Privacy Policy does not apply to personal information that Hello Clerk processes on behalf of our customers within the Services (such as personal data residing in customer Jira instances, time entries, document content, or recipient details generated or stored through the Services). Such processing is governed by our https://helloclerk.io/legal/data-processing-agreement/, under which Hello Clerk acts as a data processor on behalf of the customer.

2. Personal Information We Collect

2.1. Information you provide to us

We collect personal information that you provide to us directly, including:

• Contact information (name, email address, company name) when you contact us, request information, or sign up for our Services;
• Account information when you install our Services through the Atlassian Marketplace (typically your name and email address, provided to us by Atlassian);
• Communication content when you correspond with us by email, chat, or other channels.

2.2. Information collected automatically when you visit our website

When you visit our website, we automatically collect certain information about your device and your interaction with the website, including:

• IP address and approximate geographic location derived from it;
• Browser type, operating system, device type, and screen resolution;
• Pages visited, time spent on pages, referring website, and similar usage data;
• Cookies and similar tracking technologies (see Section 5).

2.3. Information we receive from Atlassian

When you install our Services through the Atlassian Marketplace, Atlassian provides us with limited information necessary to provision the Services and maintain our customer relationship with you. This typically includes the name and email address of the installer and the name of the organisation that installed the Services.

3. How We Use Personal Information

We use personal information for the following purposes:

• To operate our website and provide the Services, including responding to enquiries, managing accounts, and providing customer support;
• To send service-related communications, such as notifications about changes to the Services, security alerts, billing notices, and administrative messages;
• To send marketing communications to existing and former users of the Services about product updates, new features, and offerings relevant to your use of the Services. You may opt out of marketing communications at any time using the unsubscribe link in any email or by emailing legal@helloclerk.io;
• To improve our website and Services, including analysing how visitors use our website and identifying ways to enhance functionality;
• To comply with legal obligations and to protect our rights, property, or safety, or that of our users or others;
• For business operations, including invoicing, accounting, and corporate management.

4. Legal Bases for Processing

Where the EU General Data Protection Regulation (“GDPR”) applies, we rely on the following legal bases for processing your personal information:

• Performance of a contract (Art. 6(1)(b) GDPR) — for processing necessary to provide the Services to you or to take steps at your request prior to entering into a contract;
• Legitimate interests (Art. 6(1)(f) GDPR) — for operating and improving our website and Services, sending marketing communications to existing and former users, ensuring the security of our systems, and conducting business operations. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms;
• Consent (Art. 6(1)(a) GDPR) — for the use of non-essential cookies and similar technologies, where required by law. You may withdraw your consent at any time by adjusting your cookie preferences;
• Compliance with legal obligations (Art. 6(1)(c) GDPR) — where we are required to process personal information to comply with applicable law.

5. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to operate the website, analyse visitor behaviour, and improve our Services. Cookies are small text files placed on your device when you visit a website.

We use the following categories of cookies:

• Strictly necessary cookies — required for the website to function and to provide services you have explicitly requested. These cookies do not require consent;
• Analytics cookies — used to understand how visitors interact with our website, including via Google Analytics. These cookies are set only with your consent.

You may manage your cookie preferences through the cookie consent banner on our website. You may also configure your browser to refuse cookies or to alert you when cookies are being sent. Refusing certain cookies may affect website functionality.

6. How We Share Personal Information

We share personal information only as described in this Privacy Policy. We do not sell personal information, and we do not share personal information with third parties for their own marketing purposes.

6.1. Service providers

We share personal information with selected third-party service providers who process personal information on our behalf, including:

• Hosting and infrastructure providers;
• Email delivery providers (for transactional and marketing communications);
• Backup and storage providers;
• Customer relationship management and internal operations tools;
• Website analytics providers (subject to your cookie consent).

For personal information processed in connection with the Services (customer data), our service providers are listed at https://helloclerk.io/legal/sub-processors/.

6.2. Legal disclosures

We may disclose personal information if we believe in good faith that such disclosure is necessary to: (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements, policies, and terms of service; (c) protect the security or integrity of our Services; or (d) protect Hello Clerk, our customers, or the public from harm or unlawful activity.

6.3. Business transfers

In the event of a merger, acquisition, reorganisation, sale of assets, or insolvency, personal information may be transferred to a successor or acquirer, subject to the obligations of this Privacy Policy.

7. International Data Transfers

Hello Clerk is established in the United States, and our customer base is global. Personal information may be transferred to, and processed in, countries other than your country of residence, including the United States. Where personal information of individuals in the European Economic Area is transferred to a country that has not received an adequacy decision from the European Commission, we rely on appropriate safeguards, including the Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms. By using the Services, you acknowledge that your personal information may be subject to the laws of jurisdictions other than your own.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the nature of the personal information and the purpose for which it is processed.

For personal information processed within the Services on behalf of customers, retention is governed by the Data Processing Agreement. Following uninstallation or termination, Hello Clerk may continue to retain customer data on the basis of its legitimate interest in enabling customers to seamlessly reinstall and resume use of the Services in the future, without the time and cost of reconfiguration. Customers may request deletion of their data at any time by contacting legal@helloclerk.io.

When personal information is no longer required, we either delete it or anonymise it so that it can no longer be associated with you.

9. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures are described in our https://helloclerk.io/legal/security-policy/.

While we strive to protect personal information, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Right of access — to request a copy of the personal information we hold about you;
• Right to rectification — to request that we correct inaccurate or incomplete personal information;
• Right to erasure — to request that we delete your personal information, subject to certain conditions;
• Right to restriction of processing — to request that we limit the processing of your personal information, subject to certain conditions;
• Right to data portability — to receive your personal information in a structured, commonly used, and machine-readable format;
• Right to object — to object to processing based on legitimate interests, including marketing;
• Right to withdraw consent — where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before withdrawal;
• Right to lodge a complaint — to lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us at legal@helloclerk.io. We will respond to your request within one month, as required by applicable law. We may extend this period by up to two additional months for complex or numerous requests, in which case we will notify you of the extension within one month of receiving your request.

We may need to verify your identity before responding to your request. We do not charge a fee for reasonable requests; however, we reserve the right to charge a reasonable fee or refuse requests that are manifestly unfounded, excessive, or repetitive.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from individuals under 16. If we become aware that we have collected personal information from an individual under 16 without verified parental consent, we will take steps to delete such information.

12. Automated Decision-Making

We do not currently use any solely automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

13. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or for other operational reasons. The “Last updated” date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically.

Material changes to this Privacy Policy will be communicated by updating the version published at https://helloclerk.io/legal/privacy-policy/ and, where required by law, by additional notification.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or our processing of your personal information, please contact us at legal@helloclerk.io.